Patient Services & Scheduling Specialist

tryonmedicalpartners; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tryon Medical Partners is seeking a Patient Service Specialist for Ballantyne, Charlotte, to support patient intake, registration, and front-desk duties. The role requires handling payments, insurance verification, and educating patients on the portal within a friendly office setting.

The position is full-time, with Monday–Friday hours, and involves coordinating with multiple office locations to ensure smooth patient flow and accurate record-keeping.

Qualifications

• Minimum of one year medical office or healthcare facility experience.
• Experience with EHR and scheduling systems.
• Experience serving customers in person and on the phone.
• High school diploma required; some college preferred.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and paperwork at patient presentation.
• Greet patients and visitors professionally and communicate during visits.
• Complete registration accurately and ensure all fields are satisfied.
• Educate patients on the patient portal and distribute marketing materials.
• Collect co-payments, balances, and set up payment plans per policies.
• Create Credit Card on File contracts at check-in.
• Collect deductible and coinsurance due at check-out.
• Reconcile and balance daily batches.
• Document messages and verify insurance eligibility daily.

Skills

Customer service

Phone communication

Registration process

Billing and payments

Education

High school diploma

Some college preferred

Tools

athenaNet

Job description

Tryon Medical Partners is seeking a Patient Service Specialist for Ballantyne, Charlotte, to support patient intake, registration, and front-desk duties. The role requires handling payments, insurance verification, and educating patients on the portal within a friendly office setting.

The position is full-time, with Monday–Friday hours, and involves coordinating with multiple office locations to ensure smooth patient flow and accurate record-keeping.