Patient Services Front Desk Specialist

Yale New Haven Health; Westport (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate in Westport, CT to coordinate patient care and physician activity. You will greet patients, schedule appointments, manage records, and support front desk operations with a patient-centered focus.

This role requires strong organizational and communication skills, experience in a medical setting preferred, and proficiency with EMR and Microsoft Office. Collaboration with healthcare teams is essential for high-quality care.

Qualifications

• Requires high school diploma or equivalent.
• At least 1 year of administrative or customer service experience.
• Experience in a physician's office/health system preferred.

Responsibilities

• Maintain appointment schedule and communicate changes to staff.
• Greet patients and manage front desk operations.
• Answer phone calls, take messages, and direct inquiries.
• Handle pre-authorizations for upcoming tests and procedures.
• Maintain electronic or paper medical records per policy.
• Process co-pays and payments per policy in Epic.
• Participate in quality improvement activities and staff meetings.
• Provide professional, respectful communication with patients and staff.
• Provide cross-coverage as needed.
• Assist with chaperone duties for procedures when required.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

Education

High School diploma

Tools

EMR systems

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate in Westport, CT to coordinate patient care and physician activity. You will greet patients, schedule appointments, manage records, and support front desk operations with a patient-centered focus.

This role requires strong organizational and communication skills, experience in a medical setting preferred, and proficiency with EMR and Microsoft Office. Collaboration with healthcare teams is essential for high-quality care.