Front Desk & Patient Care Coordinator - Primary Care

Yale NewHaven Health; New Haven (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Yale NewHaven Health seeks a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records consistent with policy.

The role emphasizes patient-centered service, teamwork, and effective communication across departments. Experience in a medical office and EMR proficiency are preferred. This on-site position supports our front desk operations and overall clinic efficiency.

Qualifications

• High School diploma or equivalent required.
• 1 year of administrative or customer service experience required; healthcare setting preferred.

Responsibilities

• Maintain appointment schedule template and communicate changes to staff and physicians.
• Coordinate front desk operations and check-in processes for efficient patient flow.
• Answer phones, take messages accurately, and route calls to appropriate personnel.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Yale NewHaven Health seeks a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records consistent with policy.

The role emphasizes patient-centered service, teamwork, and effective communication across departments. Experience in a medical office and EMR proficiency are preferred. This on-site position supports our front desk operations and overall clinic efficiency.