Patient Care Admin Coordinator

Yale NewHaven Health; Wallingford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale NewHaven Health (YNHHS) is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, handling calls, scheduling, and maintaining medical records. The role emphasizes patient-centered service.

You will manage the check-in process, obtain necessary information, assist staff, process referrals, perform pre-authorizations, and support a collaborative healthcare team in a fast-paced environment.

Qualifications

• High school degree or equivalent is required.
• 1 year of administrative or customer service experience is required; healthcare setting preferred.
• Excellent organizational and communication skills with the ability to multi-task.

Responsibilities

• Coordinate patient check-in and front desk operations to deliver quality, cost-effective services.
• Manage appointment schedules and communicate changes to staff and physicians.
• Answer phones, take messages, and route to appropriate personnel.
• Handle pre-authorizations with insurance for upcoming tests and procedures.
• Maintain electronic medical records and paper medical charts as per policy.
• Process co-pays and reconcile cash/credit payments in Epic.
• Contribute to quality improvement activities and attend staff meetings.
• Interact professionally with diverse patients and families.
• Provide cross-coverage and assist with chaperone duties as needed.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Multi-tasking

Education

High School degree or equivalent

Tools

EMR (Electronic Medical Records)

Microsoft Office

Job description

Yale NewHaven Health (YNHHS) is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, handling calls, scheduling, and maintaining medical records. The role emphasizes patient-centered service.

You will manage the check-in process, obtain necessary information, assist staff, process referrals, perform pre-authorizations, and support a collaborative healthcare team in a fast-paced environment.