Patient-Focused Front Desk & Scheduling Coordinator

Yale New Haven Health; Stamford (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain patient records. The role supports front desk operations and ensures efficient check-in processes within the health system.

The ideal candidate has at least 1 year of administrative or customer service experience, excellent organization and communication skills, and familiarity with EMR and Microsoft Office

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required. Prior experience working within a physician's office/medical practice, hospital, or health system preferred.
• Excellent, organizational, communication, customer service, and teamwork skills required. Ability to multi-task is essential. EMR experience preferred. Working knowledge of Microsoft office applications preferred.

Responsibilities

• Maintain appointment schedule template and communicate changes to staff and physicians/providers.
• Coordinate front desk check-in and ensure efficient, quality services.
• Answer phone calls, take messages, and route to appropriate personnel; maintain telephone etiquette.
• Execute necessary pre-authorizations for upcoming diagnostic tests and procedures.
• Maintain electronic medical records and/or paper medical charts per policies.
• Daily activities: message retrieval, mail distribution, faxes, filing, and covering phones.
• Collect and reconcile co-payments within Epic per policy.
• Participate in quality improvement and attend staff meetings.
• Interact professionally with patients and diverse backgrounds; gather patient feedback.
• Provide cross-coverage as needed; may assist with chaperone duties.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

EMR experience

MS Office

Education

High School degree or equivalent

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain patient records. The role supports front desk operations and ensures efficient check-in processes within the health system.

The ideal candidate has at least 1 year of administrative or customer service experience, excellent organization and communication skills, and familiarity with EMR and Microsoft Office