Healthcare Front Desk & Scheduling Specialist

Yale NewHaven Health; New London (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Yale NewHaven Health is seeking a Practice Administrative Associate to greet patients, schedule appointments, and maintain medical records. The role supports physician activity, coordinates check-in processes, and ensures efficient front desk operations within NEMG policies.

Responsibilities include patient intake, information collection, pre-authorizations, and accurate message handling while upholding a patient-centered care approach in a fast-paced healthcare environment.

Qualifications

• High school degree or equivalent required.
• 1 year of administrative or customer service experience required; healthcare setting preferred.
• Strong organizational and communication skills; patient-centered approach.
• EMR and Microsoft Office experience preferred.

Responsibilities

• Coordinate patient check-in, scheduling, and records according to policies.
• Communicate schedule changes to staff and physicians.
• Answer phones, take messages, and direct callers to appropriate personnel.
• Handle pre-authorizations for upcoming tests as required.
• Maintain electronic and/or paper medical records per policies.
• Manage daily tasks: messages, faxes, mail, and administrative duties.
• Collect and reconcile co-pays within Epic.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with diverse patients and healthcare staff.
• Provide cross-coverage and assist with chaperone duties when needed.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Education

High School degree

Tools

Microsoft Office

Epic EMR

Job description

Yale NewHaven Health is seeking a Practice Administrative Associate to greet patients, schedule appointments, and maintain medical records. The role supports physician activity, coordinates check-in processes, and ensures efficient front desk operations within NEMG policies.

Responsibilities include patient intake, information collection, pre-authorizations, and accurate message handling while upholding a patient-centered care approach in a fast-paced healthcare environment.