Medical Office Administrative Associate

Yale NewHaven Health; New Haven (CT); On-site; USD 23,000 - 45,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care, greet patients, and manage front desk activities at our New Haven site.

You will handle scheduling, billing-related tasks, EMR data entry, and communications with physicians, staff, and patients, while delivering friendly, professional service.

The role emphasizes accuracy, multitasking, and teamwork in a patient-centered environment, with salary commensurate with experience.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience required; healthcare setting preferred.
• EMR experience preferred; proficiency with Microsoft Office applications.

Responsibilities

• Maintain appointment schedule and front desk coordination.
• Greet patients, verify information, and manage arrivals in line with policies.
• Answer calls, take messages, and route to appropriate staff.
• Process pre-authorizations for tests and track referrals.
• Maintain electronic medical records or paper charts.
• Handle daily tasks: messages, faxes, mail, photocopying, and on-call status notices.
• Collect and reconcile co-pays/payments in the Epic system.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with patients from diverse backgrounds.
• Provide cross-coverage and assist with procedures as needed.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multitasking

Education

High School degree

Tools

Epic EMR

Microsoft Office

Job description

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care, greet patients, and manage front desk activities at our New Haven site.

You will handle scheduling, billing-related tasks, EMR data entry, and communications with physicians, staff, and patients, while delivering friendly, professional service.

The role emphasizes accuracy, multitasking, and teamwork in a patient-centered environment, with salary commensurate with experience.