Patient Care Administrative Coordinator

Yale New Haven Health Services Corp.; Trumbull (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a Practice Administrative Associate to greet patients, manage check-in, schedule appointments and maintain records.

This role supports physicians and staff, requires strong organization and communication, and offers opportunities to contribute to patient-centered care within a large health system. The position emphasizes accuracy, multitasking, and professional interaction with diverse patients while ensuring efficient office operations and compliance

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required.
• Prior experience in a physician's office/medical practice, hospital, or health system preferred.
• EMR experience preferred and familiarity with Epic is a plus.

Responsibilities

• Maintain appointment schedule and communicate changes to staff and physicians.
• Coordinate front desk and check-in processes for efficient patient flow.
• Answer phones, take messages, and route calls to appropriate personnel.
• Process pre-authorizations for upcoming diagnostic tests and procedures.
• Maintain electronic medical records and paper charts per policy.
• Handle mail, faxes, filing, and daily office tasks.
• Collect and reconcile co-pays within Epic per policy.
• Participate in quality improvement and team meetings.
• Interact professionally with patients, families, and healthcare staff from diverse backgrounds.
• Provide cross-coverage and assist with chaperone duties as needed.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multitasking

EMR experience

Education

High School diploma

Tools

Microsoft Office

Job description

Yale New Haven Health Services Corp. seeks a Practice Administrative Associate to greet patients, manage check-in, schedule appointments and maintain records.

This role supports physicians and staff, requires strong organization and communication, and offers opportunities to contribute to patient-centered care within a large health system. The position emphasizes accuracy, multitasking, and professional interaction with diverse patients while ensuring efficient office operations and compliance