Patient Experience & Scheduling Coordinator

Yale New Haven Health; East Lyme (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental & vision benefits

Job summary

Yale New Haven Health in Connecticut is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, scheduling appointments, and maintaining medical records. This role supports efficient check-in and front desk operations in a busy medical practice.

The ideal candidate has strong organizational and communication skills, experience in a medical setting, and proficiency with EMR and Microsoft Office.

Qualifications

• High School degree or equivalent is required.
• 1 year of administrative or customer service experience is required.
• Experience in a physician's office/medical practice, hospital, or health system is preferred.

Responsibilities

• Maintain appointment schedule template and communicate changes to staff and physicians.
• Coordinate front desk and check-in processes for efficient patient flow.
• Answer phones, take messages, and route calls to appropriate personnel.
• Handle pre-authorizations with insurance for upcoming tests and procedures.
• Maintain electronic medical records or paper charts per policy.
• Process daily administrative tasks including message retrieval, mail, and faxes.
• Collect and reconcile co-pays and payments within the Epic system.
• Participate in quality improvement and teamwork activities.
• Interact professionally with patients and staff from diverse backgrounds.
• Provide cross-coverage as needed and assist with on-call physician needs.

Education

High School diploma or equivalent

Tools

EMR system (Epic)

Microsoft Office

Job description

Yale New Haven Health in Connecticut is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, scheduling appointments, and maintaining medical records. This role supports efficient check-in and front desk operations in a busy medical practice.

The ideal candidate has strong organizational and communication skills, experience in a medical setting, and proficiency with EMR and Microsoft Office.