Patient Services Coordinator

Yale New Haven Health Services Corp.; Fairfield (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain medical records.

The role emphasizes patient-centered service, attention to detail, and teamwork within a busy health system. Prior experience in a physician's office or hospital setting is preferred, with high school completion required.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required.
• EMR experience preferred.
• Microsoft Office applications preferred.
• Core philosophy or values consistent with a patient-centered approach to care.

Responsibilities

• Greet patients and visitors and coordinate check-in processes.
• Schedule appointments and maintain the appointment calendar.
• Maintain electronic or paper medical records per policy.
• Answer and route telephone calls and take accurate messages.
• Process pre-authorizations for upcoming tests and procedures.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

Education

High school degree or equivalent

Job description

Yale New Haven Health Services Corp. is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain medical records.

The role emphasizes patient-centered service, attention to detail, and teamwork within a busy health system. Prior experience in a physician's office or hospital setting is preferred, with high school completion required.