Patient Services Front Desk Specialist

Yale New Haven Health Services Corp.; New Haven (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Yale New Haven Health Services Corp. in New Haven, CT seeks a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, schedule appointments, and maintain patient medical records.

The role includes front desk operations, telephone etiquette, pre-authorizations, EMR management, and support for quality improvement initiatives within a patient-centered care environment.

Qualifications

• High School diploma or equivalent required.
• 1 year of administrative or customer service experience required, prior physician office/health system experience preferred.
• Excellent organizational and communication skills; ability to multi-task and work with diverse teams.

Responsibilities

• Greet patients and visitors; coordinate check-in and front desk operations.
• Schedule appointments and maintain patient records in EMR/paper charts.
• Answer phones, take accurate messages and refer to appropriate staff.
• Process pre-authorizations for upcoming tests and procedures as required by insurers.
• Collect and reconcile co-pays/cash drawers in accordance with policies.
• Participate in team and department quality improvement activities.
• Coordinate with physicians and staff to ensure smooth patient flow and continuity of care.
• Support documentation, filing, mail handling, and message distribution as needed.
• Provide cross-coverage and assist with chaperone duties for procedures when required.

Skills

Organization

Communication

Customer service

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Yale New Haven Health Services Corp. in New Haven, CT seeks a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, schedule appointments, and maintain patient medical records.

The role includes front desk operations, telephone etiquette, pre-authorizations, EMR management, and support for quality improvement initiatives within a patient-centered care environment.