Patient Services & Scheduling Specialist

Beth Israel Lahey Health; Braintree (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts seeks a friendly Front Desk/Patient Access representative to greet patients, verify demographics, register and schedule appointments, and collect co-pays. You will serve as a central communications point to support care delivery.

Responsibilities include check-in, coordinating with providers, and Spanish translation when needed. Proficiency with basic computer systems and MS Office is required.

Qualifications

• High School diploma or GED required.
• Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems, MS Office apps including Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors with courtesy, privacy and service.
• Performs check-in, registration, scheduling and demographic verification.
• Obtains and enters referrals and collects co-pays.
• Maintains smooth patient flow and acts as liaison between patients and staff.
• Provides translation in Spanish when needed.

Skills

Written communications

Oral communications

Customer service

Teamwork

Knowledge of policies

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health in Massachusetts seeks a friendly Front Desk/Patient Access representative to greet patients, verify demographics, register and schedule appointments, and collect co-pays. You will serve as a central communications point to support care delivery.

Responsibilities include check-in, coordinating with providers, and Spanish translation when needed. Proficiency with basic computer systems and MS Office is required.