Front Desk & Patient Services Coordinator

Beth Israel Lahey Health

Winchester (MA)

On-site

USD 28,000 - 39,000

Full time

2 days ago

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Job summary

Beth Israel Lahey Health in Massachusetts seeks a Patient Access/Front Desk representative for an outpatient unit. You will deliver excellent customer service, greet patients and visitors, and guide them through the care process.

You will handle check-in, verify demographics and insurance, collect co-pays, and coordinate with physicians and staff to maintain smooth patient flow. Confidentiality and clear communication are essential.

Qualifications

High School diploma or GED required; Associate's degree preferred.
0-1 years related work experience required.
Basic familiarity with computers; ability to navigate web-based applications.
One year experience in a healthcare or service environment preferred.

Responsibilities

Communicates with patients and the public by phone and in person, providing accurate information and directions.
Takes complete information from patients, prepares schedules and documents per quality standards; maintains confidentiality.
Performs check-in/registration and verifies demographics and insurance; collects co-pays; directs patients to next service area.
Monitors entry/flow; liaises between patients and staff to ensure smooth service.
Processes check-out, schedules follow-ups and related tests; provides educational materials; enters billing tickets.