Patient Access & Scheduling Coordinator

Beth-Israel-Lahey-Health; Brookline (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Brookline, MA is hiring an Administrative/Customer Service Associate to welcome and register patients. You will process registrations, collect co-pays and insurance information, and assist with scheduling and pre-registration tasks to support safe and efficient patient care.

The role requires strong communication, accuracy with demographics and eligibility, and the ability to handle multi-tasked workflows in a busy hospital setting.

Qualifications

• High school degree or equivalent.
• Prior experience in a business setting providing customer service, while processing and verifying electronic demographic, financial or other business-related information and data.
• Able to work in a fast-paced, multi-task environment with attention to detail.

Responsibilities

• Registers patients presenting for visits.
• Processes patient co-payments, co-insurance, deductibles and balances due; safeguards cash and receipts.
• Assists patients with Kiosk check-in and verifies patient information.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage as needed.
• Obtains signatures on consent forms and financial documents; archives documentation.
• Counsels patients regarding non-covered services and ABNs; ensures confidentiality.
• Schedules patients by phone or MyChart; maintains accurate scheduling and registration data.
• Communicates with clinical departments to ensure proper scheduling protocols and priority handling.

Skills

Customer service

Multitasking

Accurate data entry

Education

High school degree or equivalent

Job description

Beth Israel Lahey Health in Brookline, MA is hiring an Administrative/Customer Service Associate to welcome and register patients. You will process registrations, collect co-pays and insurance information, and assist with scheduling and pre-registration tasks to support safe and efficient patient care.

The role requires strong communication, accuracy with demographics and eligibility, and the ability to handle multi-tasked workflows in a busy hospital setting.