Patient Care Concierge & Scheduling Specialist

Beth-Israel-Lahey-Health; South Braintree (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a friendly, detail-oriented front desk receptionist to support patient flow in a busy practice. You will greet patients, collect information, verify demographics, and coordinate scheduling and referrals to ensure timely care.

The role requires a High School diploma or GED, and familiarity with medical office systems; a Medical Admin Assistant certificate is preferred. Strong English communication and confidentiality are essential.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant.
• Cert1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Acts as central communication source for patient care ensuring responsiveness and accessibility.
• Diffuses challenging situations.
• Obtains complete and accurate information from patients/callers.
• Maintains patient confidentiality at all times.
• Performs check-in, registration, scheduling, and demographic verification.
• Registers patients in the computer system and ensures data accuracy.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Obtains referrals and collects co-pays.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely patient flow and proactively resolves flow issues.
• Serves as liaison between patients and staff to ensure service delivery.
• Maintains clean, welcoming reception area and clear signage.
• Monitors environment to ensure non-intrusive, calming atmosphere.
• Coordinates with other departments for needed repairs/services and translation support where required.

Skills

Customer service

Written communications

Oral communications

Team work

Knowledge of policies and procedures

Education

High School diploma or GED

Medical Admin Assistant certificate (preferred)

Job description

Beth Israel Lahey Health is seeking a friendly, detail-oriented front desk receptionist to support patient flow in a busy practice. You will greet patients, collect information, verify demographics, and coordinate scheduling and referrals to ensure timely care.

The role requires a High School diploma or GED, and familiarity with medical office systems; a Medical Admin Assistant certificate is preferred. Strong English communication and confidentiality are essential.