Patient Services Front Desk Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health in Boston, MA is seeking a dedicated Patient Service Representative to support surgical front desk operations. You will greet patients, collect co-pays, schedule appointments, verify referrals, and maintain accurate demographics in the electronic health record.

Your role includes escorting patients to exam rooms, coordinating testing and surgery, and assisting with end-of-day cash reports. Experience with medical terminology and computers is preferred.

Qualifications

• High School Diploma or equivalent.
• Proficiency with computers and medical terminology preferred.

Responsibilities

• Provide medical and surgical office front desk support to Surgical practice.
• Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record.
• Escort patient to exam room for provider during clinic, schedule appointments, testing and surgery, and prepare end of day cash/copay reports.
• Submit billing to our billing vendor with appropriate supporting documentation and respond to billing requests.

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health in Boston, MA is seeking a dedicated Patient Service Representative to support surgical front desk operations. You will greet patients, collect co-pays, schedule appointments, verify referrals, and maintain accurate demographics in the electronic health record.

Your role includes escorting patients to exam rooms, coordinating testing and surgery, and assisting with end-of-day cash reports. Experience with medical terminology and computers is preferred.