Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Service Representative in Needham/Boston to direct patient access by handling a high volume of calls, scheduling appointments, updating demographics, and coordinating referrals. The role emphasizes accuracy, patient communication, and efficient use of scheduling systems.

The candidate should have a high school diploma or GED, 1–3 years experience, and proficiency with computer systems and Microsoft Office.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner using scripts and guidelines.
• Uses scheduling systems to schedule appointments and updates patient demographics; obtains referrals as needed.
• Informs patients of necessary preparation for visits and required documentation.
• Coordinates data sets for efficient scheduling and optimizes staff utilization and timing for patients and providers.
• Records messages for providers, triages requests and responds to inquiries within scope.

Skills

Call Center experience

Typing 40+wpm

Medical terminology

Bilingual communication

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Patient Service Representative in Needham/Boston to direct patient access by handling a high volume of calls, scheduling appointments, updating demographics, and coordinating referrals. The role emphasizes accuracy, patient communication, and efficient use of scheduling systems.

The candidate should have a high school diploma or GED, 1–3 years experience, and proficiency with computer systems and Microsoft Office.