Patient Experience & Scheduling Specialist

Akron Children's; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to support front desk operations and patient scheduling in a busy pediatric environment. The role emphasizes greeting patients, managing payments, and coordinating visits with attention to HIPAA compliance and accuracy.

You will collaborate with clinical staff to ensure smooth patient flow and positive experiences. Required are strong interpersonal skills, familiarity with Microsoft Office, and the ability to multitask in a fast-paced

Responsibilities

• Greets patients and families; responds to questions promptly and with care.
• Performs front-desk tasks including visit preparation, co-pay collection and patient tracking.
• Schedules patient visits and tests using hospital procedures.
• Handles third-party payors and collects co-pays.
• Performs routine clerical duties: faxing, copying, filing, mailing, calling back messages.

Job description

Akron Children's is seeking a Patient Service Representative to support front desk operations and patient scheduling in a busy pediatric environment. The role emphasizes greeting patients, managing payments, and coordinating visits with attention to HIPAA compliance and accuracy.

You will collaborate with clinical staff to ensure smooth patient flow and positive experiences. Required are strong interpersonal skills, familiarity with Microsoft Office, and the ability to multitask in a fast-paced