Patient Concierge & Scheduling Coordinator

Akron Children's; Medina Township (OH); Vor Ort; USD 36.000 - 46.000; Vollzeit

Zusammenfassung

Akron Children's is seeking a Patient Service Representative to provide a full range of front-desk services, including visit preparation, patient arrival and departures, and payment processing. You will help create a positive patient experience while supporting the scheduling and administrative workflow.

The role requires strong interpersonal and organizational skills, experience in a healthcare setting, and proficiency with Microsoft Office.

Qualifikationen

• Education: high school diploma or equivalent required.
• Experience in clerical/administrative roles preferred.
• Healthcare setting experience preferred and helpful.

Aufgaben

• Greets patients and families and responds to questions promptly.
• Performs front-desk duties including visit preparation and co-pay collection.
• Schedules patient visits and diagnostic testing using hospital procedures.
• Manages patient payments and coordination with third-party payors.
• Handles general office duties and communications, including calls and messages.
• Maintains front desk inventory and supports department operations.
• Ensures HIPAA compliance and a clean, welcoming environment.
• Provides cross-coverage support as needed.
• Performs other duties as assigned.

Kenntnisse

General office experience

Healthcare environment experience

Scheduling system experience

Medical terminology knowledge

Interpersonal skills

Organizational skills

Microsoft Office (Outlook, Excel, Word

Ausbildung

High school diploma or equivalent

Tools

Scheduling system

Microsoft Office

Jobbeschreibung

Akron Children's is seeking a Patient Service Representative to provide a full range of front-desk services, including visit preparation, patient arrival and departures, and payment processing. You will help create a positive patient experience while supporting the scheduling and administrative workflow.

The role requires strong interpersonal and organizational skills, experience in a healthcare setting, and proficiency with Microsoft Office.