Patient Services & Scheduling Specialist

Shady Grove Orthopaedics; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Aligned Orthopedic Partners is seeking an experienced Patient Service Coordinator to join our front desk team in Bethesda, MD. You will politely answer calls, document messages, verify demographics and insurance, and direct inquiries to therapists and billing as appropriate.

You will schedule appointments, manage cancellations, collect copays and payments, ensure required forms are completed, and maintain patient flow to support efficient operations.

Qualifications

• High School Graduate
• Excellent written and verbal communication skills
• Ability to multi-task and remain calm under pressure
• Ability to use a multi-line telephone system and billing software
• Demonstrates keyboard proficiency
• Demonstrates working knowledge of medical terminology

Responsibilities

• Receives and directs incoming telephone calls politely
• Documents messages and forwards to therapists and personnel
• Checks designated voicemail boxes and ensures timely follow-up
• Schedules patient appointments and collects demographic and insurance information
• Explains insurance benefits to patients
• Manages cancellation list and fills open slots
• Ensures patients sign in and present with required referrals
• Registers new patients and updates demographic/insurance data
• Notifies therapists of patient readiness; maintains patient flow
• Updates schedule with add-ons or cancellations; notifies billing of new patients
• Collects co-pay, deductible, coinsurance, and visit charges; processes payments
• Delivers deposits to Practice Administrator; schedules follow-ups
• Performs opening and closing tasks and coordinates supplies

Skills

Written communication

Verbal communication

Multi-tasking

Calm under pressure

Telephone system

Billing software

Keyboard proficiency

Medical terminology

Education

High School Graduate

Job description

Aligned Orthopedic Partners is seeking an experienced Patient Service Coordinator to join our front desk team in Bethesda, MD. You will politely answer calls, document messages, verify demographics and insurance, and direct inquiries to therapists and billing as appropriate.

You will schedule appointments, manage cancellations, collect copays and payments, ensure required forms are completed, and maintain patient flow to support efficient operations.