Patient Service Coordinator - Physical Therapy

Shady Grove Orthopaedics; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Aligned Orthopedic Partners is seeking an experienced Patient Service Coordinator to join our front desk team in Bethesda, MD. You will politely answer calls, document messages, verify demographics and insurance, and direct inquiries to therapists and billing as appropriate.

You will schedule appointments, manage cancellations, collect copays and payments, ensure required forms are completed, and maintain patient flow to support efficient operations.

Qualifications

• High School Graduate
• Excellent written and verbal communication skills
• Ability to multi-task and remain calm under pressure
• Ability to use a multi-line telephone system and billing software
• Demonstrates keyboard proficiency
• Demonstrates working knowledge of medical terminology

Responsibilities

• Receives and directs incoming telephone calls politely
• Documents messages and forwards to therapists and personnel
• Checks designated voicemail boxes and ensures timely follow-up
• Schedules patient appointments and collects demographic and insurance information
• Explains insurance benefits to patients
• Manages cancellation list and fills open slots
• Ensures patients sign in and present with required referrals
• Registers new patients and updates demographic/insurance data
• Notifies therapists of patient readiness; maintains patient flow
• Updates schedule with add-ons or cancellations; notifies billing of new patients
• Collects co-pay, deductible, coinsurance, and visit charges; processes payments
• Delivers deposits to Practice Administrator; schedules follow-ups
• Performs opening and closing tasks and coordinates supplies

Skills

Written communication

Verbal communication

Multi-tasking

Calm under pressure

Telephone system

Billing software

Keyboard proficiency

Medical terminology

Education

High School Graduate

Job description

Description

Who we are:

Aligned Orthopedic Partner is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic and Sports Therapy is recruiting for an experienced Patient Service Coordinator.

What you will do:

• Receives and directs incoming telephone calls politely
• Accurately documents messages and forwards to therapists and personnel in a timely manner
• Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls
• Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issues
• Scheduling Post Op Hand Surgery Patients with our Hand Therapists
• Explains insurance benefits to patients
• Manages cancellation list, filling open slots wherever possible
• Ensures that patients sign in
• Ensures patients present with required referrals
• Generates new patients flowsheets and paperwork
• Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
• Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
• Notifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flow
• Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
• Collects co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
• Forwards all cash and checks to the Practice Administrator for preparation of deposit slip
• Schedules follow up appointments as necessary
• Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
• Coordinates administrative supply orders
• Manages the rescheduling of patients when a therapist has a change in schedule
• Performs basic administrative tasks including scanning and faxing documentation

We’d love to hear from you if you:

• High School Graduate
• Excellent written and verbal communication skills
• Able to multi-task and capable of remaining calm in a stressful situation
• Able to use a multi-line telephone system and the billing computer program
• Demonstrates keyboard proficiency
• Demonstrates working knowledge of medical terminology

What we offer:

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

Equal Opportunity Employer

Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.