Patient Care & Scheduling Specialist

The Centers for Advanced Orthopaedics LL; Baltimore (MD); On-site; USD 26,000 - 29,000; Full time

Job summary

The Centers for Advanced Orthopaedics LL in Maryland is seeking a medical office professional to support scheduling, patient communications and record processing. You will handle calendar management, authorization requests, insurance forms, and payments while maintaining confidentiality.

You should have 1–3 years of medical office experience, strong English communication, and solid data entry/typing skills.

Qualifications

• Minimum High School Diploma or GED required.
• Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position.
• Candidate should have one (1) to three (3) years of medical office experience.
• Above average spelling and typing skills needed.
• Ability to work independently, excellent communications skills, organizational skills and flexibility are required.

Responsibilities

• Contributes to excellence in health care to fulfill unit mission.
• Exhibits strong customer service in daily interactions with patients, staff, and physicians.
• Coordinates physician schedules and balances appointments and meetings.
• Maintains physician calendars and prepares physician mail.
• Completes disability forms for patients within 7–10 business days of receipt.
• Communicates professionally with patients, physicians, and staff.
• Answers calls promptly in a professional fashion.
• Manages on-call and hospital consults.
• Schedules appointments and authorizations for Worker Comp and MVA cases.
• Back-up for appointment scheduling calls.
• Completes FMLA, disability and medical insurance forms.
• Collects payments for forms and x-ray requests.
• Obtains authorizations for MRI, bone scans and CT scans as needed.
• Composes correspondence for physicians and patients.
• Coordinates communication between physicians and patients.
• Participates in planning and evaluation of patient care.
• Keeps patients informed of scheduled tests and procedures.
• Cross trained for coverage of other secretaries and schedulers.
• Uses EMR and scheduling software as needed.
• Reports unusual occurrences per policy.
• Participates in Performance Improvement and staff development.
• Adheres to HIPAA and other privacy regulations.

Skills

Medical Terminology

Written communications

Verbal communications

Data entry

Microsoft Excel

Microsoft Word

EMR data entry

Attention to detail

Multi-tasking

Confidentiality

Professional communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

EMR data entry

Job description

The Centers for Advanced Orthopaedics LL in Maryland is seeking a medical office professional to support scheduling, patient communications and record processing. You will handle calendar management, authorization requests, insurance forms, and payments while maintaining confidentiality.

You should have 1–3 years of medical office experience, strong English communication, and solid data entry/typing skills.