Patient Experience Coordinator – Front Desk & Scheduling

FYZICAL Therapy & Balance Centers; Bethesda (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Bethesda, MD is seeking a Customer Service Representative to be the first point of contact for patients. You will greet visitors, schedule appointments, collect data, verify insurance, and coordinate with clinicians to ensure smooth patient flow.

As part of a compassionate team, you will use modern tools to manage referrals, records, and payments while delivering excellent customer service and supporting patients on their path to improved mobility.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Great communicator and multitasker, detail-oriented.
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain.
• H.S. graduate or GED certificate.
• Up-to-date DL and a dependable vehicle.
• Excellent at handling details, communicating and multitasking.
• Great demeanor, strong integrity and compassion.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line.
• Gather new patient data; keep track of all patient referrals.
• Disseminate information to patients; act as a go-between for patients and physicians.
• Send and keep a log of all reports sent to doctors.
• Collect all payments; insurance verification.
• Collect/open mail; distribute mail to proper areas/people.
• Send benefits paperwork to billing companies.
• Handle all scheduling and ensuing communication.
• Answer phones, act as a patient liaison, answer any questions from potential or current patients.
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations.
• Collect new patient intake information; track all clinic referrals.
• Fax reports to physicians; keep a log of incoming reports.
• Verify Insurance and track insurance-covered visits; take copayments.
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company.
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills

Great communicator

Multitasking

Detail-oriented

Empathetic toward patients

Positive attitude

Integrity

Valid driver's license

Reliable transportation

Education

High school diploma or equivalent

H.S. graduate or GED certificate

Job description

FYZICAL Therapy & Balance Centers in Bethesda, MD is seeking a Customer Service Representative to be the first point of contact for patients. You will greet visitors, schedule appointments, collect data, verify insurance, and coordinate with clinicians to ensure smooth patient flow.

As part of a compassionate team, you will use modern tools to manage referrals, records, and payments while delivering excellent customer service and supporting patients on their path to improved mobility.