Patient Care Coordinator: Orthopedic Front Desk Scheduling

Page Mechanical Group, Inc.; Valdosta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Ortho Sport and Spine Physicians is seeking a Patient Care Coordinator to welcome patients, schedule appointments, and check patients in and out while maximizing satisfaction and room utilization.

The ideal candidate has strong communication, administrative skills, and EMR knowledge; bilingual English/Spanish is a plus. The role involves coordinating with pre-cert teams and managing patient information in a fast-paced orthopedic setting.

Qualifications

• HIPAA/ OSHA compliance; promote a safe work environment at all times
• Excellent communication with patients, staff, and insurers
• Caring demeanor toward patients and co-workers
• Clinical knowledge and familiarity with medical terminology
• Working knowledge of computers, fax, copiers and other technology
• Strong EMR knowledge and use in daily tasks
• Prior medical receptionist experience, preferably orthopedic
• Strong administrative skills with attention to accuracy
• Bilingual English/Spanish is a plus

Responsibilities

• Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
• Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
• Maintain patient accounts by obtaining, recording, and updating demographic and financial information
• Schedule patient appointments at the end of the visit
• Maintain open communication with pre-cert team regarding orders for daily patients
• Tracking and follow-up with patient cancellations and no shows
• Performing daily audit of tasks assigned
• Checking patients in by EMR and verifying demographics and insurance information
• Following up on outpatient referrals and surgical referrals
• Provides the patient with printout of appointments
• Other duties as assigned

Skills

Communication

Compassionate

Administrative

Bilingual (EN/ES)

EMR familiarity

Attention to detail

Education

High School Diploma or GED

Associate degree preferred

Tools

Electronic Medical Records

Computers/Office Equipment

Job description

Ortho Sport and Spine Physicians is seeking a Patient Care Coordinator to welcome patients, schedule appointments, and check patients in and out while maximizing satisfaction and room utilization.

The ideal candidate has strong communication, administrative skills, and EMR knowledge; bilingual English/Spanish is a plus. The role involves coordinating with pre-cert teams and managing patient information in a fast-paced orthopedic setting.