Patient Care & Scheduling Coordinator

Orthopaedic Hospital; Los Angeles (CA); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Orthopaedic Hospital is seeking a Patient Care Coordinator to manage the day-to-day front desk operations at our Rehabilitation Center in Los Angeles. You will be the first point of contact for patients and visitors and will ensure smooth scheduling, registration, insurance verification, and authorizations so patients can receive therapy.

You will greet patients, answer phones, schedule PT and OT appointments, remind patients of changes, verify insurance, collect co-pays, and enter

Formación

• High school diploma or GED required.
• 1–3 years of related experience.
• Ability to comply with HIPAA guidelines.
• Good listening skills and the ability to give full attention to patients and medical professionals alike.
• Ability to perform highly detailed work with sustained attention while handling numerous inquiries.

Responsabilidades

• Greet patients and visitors in the waiting room.
• Answer phones, respond to inquiries, and direct callers to the right personnel.
• Schedule Physical Therapy (PT) and Occupational Therapy (OT) appointments, including patients from the Ready to Schedule queue.
• Remind patients of appointments and notify them of changes by phone or letter.
• Register patients in the system and arrive them on the day of their appointment.
• Obtain required signatures for processes and records.
• Verify insurance eligibility, including new-month eligibility on outstanding referrals.
• Collect co-pay and deductible payments.
• Confirm valid authorization is in place for outside PT patients referred for PT or OT, and enter treatment authorizations into the system before the date of service.
• Notify primary care physician(s) when authorizations have expired.
• Request extensions for internal therapy patients.
• Identify no show patients and reschedule them as directed by PT/OT.
• Keep your manager informed of delayed cases.

Conocimientos

Attention to detail

Active listening

HIPAA compliance

Customer service

Educación

High school diploma or GED

Descripción del empleo

Orthopaedic Hospital is seeking a Patient Care Coordinator to manage the day-to-day front desk operations at our Rehabilitation Center in Los Angeles. You will be the first point of contact for patients and visitors and will ensure smooth scheduling, registration, insurance verification, and authorizations so patients can receive therapy.

You will greet patients, answer phones, schedule PT and OT appointments, remind patients of changes, verify insurance, collect co-pays, and enter