Patient Services & Scheduling Specialist

Akron Children's Hospital; Ashland (AL); On-site; USD 20,000 - 25,000; Part time

Job summary

Akron Children's Hospital is seeking a Part-Time Patient Service Representative to provide a comprehensive set of front desk and patient-facing services. The role includes greeting families, collecting co-pays, scheduling visits, and ensuring HIPAA compliance in a busy outpatient environment.

Experience in a healthcare setting and comfort with Microsoft Office are preferred. The position involves 0.6 FTE with on-site work and a variable schedule, supporting a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and families, provide prompt, caring responses.
• Handle front desk duties including co-pay collection and patient tracking.
• Schedule visits or diagnostic tests using hospital procedures.
• Ensure HIPAA compliance and maintain office appearance.
• Perform miscellaneous clerical tasks and cross-coverage as needed.

Skills

Interpersonal skills

Organization

Customer service

Math basics

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Outlook

Scheduling software

Job description

Akron Children's Hospital is seeking a Part-Time Patient Service Representative to provide a comprehensive set of front desk and patient-facing services. The role includes greeting families, collecting co-pays, scheduling visits, and ensuring HIPAA compliance in a busy outpatient environment.

Experience in a healthcare setting and comfort with Microsoft Office are preferred. The position involves 0.6 FTE with on-site work and a variable schedule, supporting a positive patient experience.