Patient Experience & Scheduling Coordinator

Akron Children’s Hospital; Warren (OH); On-site; USD 33,000 - 45,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Service Representative to provide comprehensive front desk and scheduling support onsite. You will greet patients, process co-pays, prepare visits and coordinate with departments to ensure a smooth patient experience.

Ideal candidates have strong interpersonal and organizational skills, proficiency with Microsoft Office, and familiarity with scheduling systems. Prior healthcare office experience is preferred and HIPAA compliance is essential.

Qualifications

• High school diploma or equivalent required.
• Healthcare/office experience preferred.
• Knowledge of medical terminology preferred.
• Experience with scheduling systems preferred.

Responsibilities

• Greet patients and families; provide prompt, caring responses to questions or requests.
• Handle point-of-service activities including visit preparation and co-pay collection.
• Schedule patient visits and diagnostic testing.
• Manage third-party payors and collection of co-pays.
• Maintain front desk inventory and ensure HIPAA compliance.

Skills

Interpersonal skills

Strong organizational skills

Customer service

Communication

Mathematical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Akron Children’s Hospital is seeking a Patient Service Representative to provide comprehensive front desk and scheduling support onsite. You will greet patients, process co-pays, prepare visits and coordinate with departments to ensure a smooth patient experience.

Ideal candidates have strong interpersonal and organizational skills, proficiency with Microsoft Office, and familiarity with scheduling systems. Prior healthcare office experience is preferred and HIPAA compliance is essential.