Patient Services & Scheduling Specialist

Akron Children’s Hospital; Ashland (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Akron Children’s Hospital in Ohio seeks a Patient Service Representative to support visit preparation, patient arrival, and payment processing, ensuring a positive patient experience.

The role involves greeting families, scheduling appointments, handling payments, and maintaining organized front desk operations. Onsite, full-time position with a bi-weekly 80-hour schedule. Experience in healthcare and MS Office is preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in an office setting preferred.
• Experience in healthcare environment preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet patients and families and respond promptly and professionally to questions and requests.
• Perform visit preparation, co-pay collection, patient tracking and other duties as assigned.
• Schedule patient visits or diagnostic testing using hospital procedures and resources.
• Manage third-party payors and co-pay collection.
• Handle routine clerical tasks: faxing, copying, filing, mailings and phone messages.
• Maintain front desk inventory and coordinate with staff on needs.
• Set priorities to ensure smooth operations and timely deadlines.
• Ensure waiting area and department appearance are clean and organized.
• Participate in clerical cross-coverage as needed.
• Adhere to HIPAA compliance in all duties.

Skills

Interpersonal skills

Organizational skills

Effective communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Computerized scheduling system

Job description

Akron Children’s Hospital in Ohio seeks a Patient Service Representative to support visit preparation, patient arrival, and payment processing, ensuring a positive patient experience.

The role involves greeting families, scheduling appointments, handling payments, and maintaining organized front desk operations. Onsite, full-time position with a bi-weekly 80-hour schedule. Experience in healthcare and MS Office is preferred.