Patient Services & Scheduling Specialist

Akron Children's Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Service Representative to perform a broad range of business, financial and appointment-related services, including visit preparation, patient check-in/check-out, and payment handling, all while delivering a positive patient experience.

The role requires strong customer service and organizational abilities, experience with Microsoft Office and scheduling systems, and a focus on HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Healthcare environment experience preferred.
• Experience in an office setting preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate with patients and families.

Responsibilities

• Greet patients and families and respond promptly and courteously to questions and requests.
• Perform front-desk duties including visit preparation, co-pay collection, patient tracking and other tasks as assigned.
• Schedule patient visits or diagnostic testing following hospital procedures and resources.
• Manage third-party payors and collect co-pays.
• Complete routine clerical tasks such as faxing, copying, filing, mailings, phone calls, and message distribution.
• Maintain front desk inventory and communicate needs to staff.
• Ensure smooth office operations by prioritizing workload and anticipating deadlines.
• Ensure department cleanliness and professional appearance of the waiting area.
• Provide cross-coverage for clerical/administrative tasks as needed.
• Ensure HIPAA compliance is followed.
• Perform other duties as required.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office

Basic math

HIPAA knowledge

Education

High school diploma

Tools

Scheduling system

Job description

Akron Children's Hospital is seeking a Patient Service Representative to perform a broad range of business, financial and appointment-related services, including visit preparation, patient check-in/check-out, and payment handling, all while delivering a positive patient experience.

The role requires strong customer service and organizational abilities, experience with Microsoft Office and scheduling systems, and a focus on HIPAA compliance.