Patient Services & Scheduling Coordinator I

Illinois Bone and Joint Institute LLC; Chicago (IL); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k matching and profit sharing

Paid holidays

Paid time off

Wellness program

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service and support IBJI teams. The role focuses on accurate registration, optimal patient scheduling, and other office duties that enhance the patient experience and support the practice’s goals.

The position requires a high school diploma, at least one year in a medical office customer service role, and Epic EMR experience is preferred.

Qualifications

• Minimum one year experience in a customer service role (medical office experience preferred).
• EHR experience (Epic experience preferred).
• High school diploma or equivalent required.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures including review of patient demographics, insurance and advising patient to provide necessary documents.
• Check in/out procedures and patient chart management.
• Insurance verification and referral management as required.
• Maintain a clean and safe work environment.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Scheduling

Education

High school diploma

Tools

Epic

Job description

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service and support IBJI teams. The role focuses on accurate registration, optimal patient scheduling, and other office duties that enhance the patient experience and support the practice’s goals.

The position requires a high school diploma, at least one year in a medical office customer service role, and Epic EMR experience is preferred.