Patient Services Coordinator I — Flexible Schedule

Illinois Bone and Joint Institute LLC; Illinois; On-site; USD 36,000 - 48,000; Full time

Job summary

Illinois Bone and Joint Institute LLC is seeking a Patient Services Coordinator I to deliver patient-centered service, support IBJI teams, and ensure accurate registration and optimal scheduling. The role involves greeting patients, handling inquiries, processing paperwork, insurance verification, and coordinating with physicians and staff in a fast-paced environment.

The ideal candidate has at least one year in customer service in a medical setting and familiarity with Epic EHR, with

Qualifications

• Minimum one year in a customer service role, preferably in a medical office.
• Experience with Epic EHR preferred.
• Ability to manage patient demographics and insurance information.
• Strong communication and interpersonal skills.
• Capable of multi-team coordination and scheduling.

Responsibilities

• Welcome patients and visitors with top-tier service.
• Prepare paperwork to support efficient operation.
• Answer general inquiries.
• Schedule appointments.
• Handle phone reception, triage, and escalation.
• Conduct registration and pre-registration tasks.
• Manage check-in/check-out procedures.
• Maintain patient charts and handle payments (copays/deductibles).
• Verify insurance and manage referrals as needed.
• Maintain a clean, safe work environment.
• Take on other duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Flexible schedule

Stress management

Education

High school diploma

Tools

Epic EHR

Job description

Illinois Bone and Joint Institute LLC is seeking a Patient Services Coordinator I to deliver patient-centered service, support IBJI teams, and ensure accurate registration and optimal scheduling. The role involves greeting patients, handling inquiries, processing paperwork, insurance verification, and coordinating with physicians and staff in a fast-paced environment.

The ideal candidate has at least one year in customer service in a medical setting and familiarity with Epic EHR, with