Patient Services Coordinator I - Front Desk & Scheduling

Illinois-Bone-; Park Ridge (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Illinois Bone & Joint Institute (IBJI) is seeking a Patient Services Coordinator I to deliver exceptional patient-centered customer service, support IBJI teams, manage accurate registration, and optimize patient scheduling. The role involves front-desk duties, call handling, and robust administrative support to ensure a great patient experience.

The position requires a high school diploma, 1+ year of customer service experience (medical office preferred), and familiarity with Epic EHR.

Qualifications

• Minimum one year experience in a customer service role (medical office preferred).
• Flexibility to schedule in a fast-paced office environment.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome patients and visitors with high-quality service.
• Complete registration and scheduling tasks efficiently.
• Answer general inquiries and triage calls.
• Handle appointment scheduling and reception duties.
• Verify demographics and insurance information.
• Manage patient charts and check-in/check-out processes.
• Assist with insurance verification and referrals as required.

Skills

Customer service

Office communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Epic

Job description

Illinois Bone & Joint Institute (IBJI) is seeking a Patient Services Coordinator I to deliver exceptional patient-centered customer service, support IBJI teams, manage accurate registration, and optimize patient scheduling. The role involves front-desk duties, call handling, and robust administrative support to ensure a great patient experience.

The position requires a high school diploma, 1+ year of customer service experience (medical office preferred), and familiarity with Epic EHR.