Patient Services & Scheduling Coordinator

MedStar Health; Westminster (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a friendly and organized Health Care Administrative Assistant to greet patients, manage appointments, and process billing at our Westminster location. You will verify insurance, collect co-pays, and help keep patient records accurate and up-to-date.

A strong customer service background in healthcare is preferred. You will support team members across departments, triage calls, and contribute to a positive patient experience while adhering to organizational policies and

Qualifications

• High School Diploma or GED required.
• One year of related education may substitute for one year of work experience.
• Less than 1 year to 1 year of health care customer service experience required; preference for electronic records experience.
• IDX/GE Centricity knowledge preferred.

Responsibilities

• Greets patients and coordinates efficient patient flow through the practice.
• Registers patients, collects co-pays, and processes time‑of‑service payments.
• Schedules and verifies appointments and tests; updates demographics and insurance information.
• Answers phones and provides telephone triage when appropriate.
• Maintains and updates patient records and supports front desk operations.
• Monitors no-shows and communicates with patients regarding follow-ups.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Oral communication

Written communication

Prioritization

Multitasking

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a friendly and organized Health Care Administrative Assistant to greet patients, manage appointments, and process billing at our Westminster location. You will verify insurance, collect co-pays, and help keep patient records accurate and up-to-date.

A strong customer service background in healthcare is preferred. You will support team members across departments, triage calls, and contribute to a positive patient experience while adhering to organizational policies and