Patient Experience Coordinator — Scheduling & Front Desk

MedStar Health; Alexandria (VA); Hybrid; USD 53,583,000 - 93,757,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks an friendly, customer-focused Administrative Assistant to greet patients, verify information, collect co-pays and schedule appointments. You will help manage patient flow, process time-of-service payments and ensure accurate check-in/check-out procedures in a fast-paced clinical environment.

Responsibilities include handling telephone inquiries, assisting with test requisitions, updating demographics and insurance data, and supporting continuous

Qualifications

• High school diploma or GED required; substitution allowed for required work experience.
• Experience in health care setting preferred.
• Experience with computerized scheduling/registration systems and electronic records preferred.

Responsibilities

• Greet patients courteously and act as initial contact person.
• Coordinate patient flow and register/demographic and insurance information.
• Schedule appointments and process time-of-service payments and co-pays.

Skills

Customer service

Telephone etiquette

Medical terminology

Communication skills

High-pressure environment

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center seeks an friendly, customer-focused Administrative Assistant to greet patients, verify information, collect co-pays and schedule appointments. You will help manage patient flow, process time-of-service payments and ensure accurate check-in/check-out procedures in a fast-paced clinical environment.

Responsibilities include handling telephone inquiries, assisting with test requisitions, updating demographics and insurance data, and supporting continuous