Patient Experience & Scheduling Coordinator

MedStar Health; Washington; On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Washington seeks a friendly receptionist to be the first contact for patients. You will greet patients, coordinate flow, register patients, collect co-pays, and update demographics and insurance information while arranging follow-up appointments and test requisitions.

The role supports patient experience, processes time-of-service payments, and collaborates with staff to maintain accurate records in a high-reliability healthcare environment.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant education may substitute for one year of required work experience.
• Experience: 0–1 year in customer service in healthcare; familiarity with computerized schedules/registration systems and electronic records preferred.

Responsibilities

• Greet patients and coordinate patient flow through the department or practice.
• Register patients and collect co-pays; verify insurance and explain patient responsibility.
• Schedule appointments and follow-up/referral visits; process tests requisitions as needed.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Written communication

Oral communication

Prioritization under pressure

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Washington seeks a friendly receptionist to be the first contact for patients. You will greet patients, coordinate flow, register patients, collect co-pays, and update demographics and insurance information while arranging follow-up appointments and test requisitions.

The role supports patient experience, processes time-of-service payments, and collaborates with staff to maintain accurate records in a high-reliability healthcare environment.