Patient Services Coordinator - Front Desk & Scheduling

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Washington, DC seeks a front desk patient access representative to greet patients, manage flow, schedule appointments, and handle check-in/out, insurance verification, and co-pay collection with courtesy and accuracy.

The role supports multiple departments, ensures timely data entry into the medical record, and coordinates follow-up tests and referrals while maintaining a professional, HIPAA-compliant environment.

Qualifications

• High quality customer service required, healthcare setting preferred.
• Experience with computerized schedules and electronic records is a plus.
• Familiarity with IDX/GE Centricity is preferred.

Responsibilities

• Greet patients and coordinate efficient patient flow through the department.
• Register patients, verify insurance, collect co-pays, and post time-of-service payments.
• Schedule appointments, including follow-up and referrals; prepare test requisitions.
• Answer phones, provide telephone triage, and relay messages as needed.
• Update and scan forms, ensuring information flows into the medical record.
• Notify patients about missed appointments and manage no-shows.
• Record patient charges and update demographic/insurance data at checkout.
• Support initiatives to improve patient experience and implement new programs.
• Collaborate with team to maintain professional environment and high reliability standards.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

One year substituted education/experience

Job description

MedStar Health in Washington, DC seeks a front desk patient access representative to greet patients, manage flow, schedule appointments, and handle check-in/out, insurance verification, and co-pay collection with courtesy and accuracy.

The role supports multiple departments, ensures timely data entry into the medical record, and coordinates follow-up tests and referrals while maintaining a professional, HIPAA-compliant environment.