Patient Services & Appointment Coordinator

MedStar Health; Oxon Hill (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health is seeking a welcoming front desk associate to be the first contact for patients in a medical practice or department. You will greet patients, coordinate efficient patient flow, verify insurance, register patients, and collect co-pays and Time-of-Service payments.

You will schedule appointments, prepare requisitions for tests, update demographic and insurance information, and support initiatives to improve the patient experience.

Qualifications

• High School Diploma or GED required.
• 1 year or less of health care customer service experience preferred.
• Experience with computerized scheduling/registration systems is a plus.

Responsibilities

• Greet patients and coordinate patient flow in the practice or department.
• Register patients, verify insurance and explain patient responsibility for payments; collect co-pays.
• Schedule appointments and prepare test requisitions; input charges at checkout.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

High-pressure environment

Education

HS diploma

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a welcoming front desk associate to be the first contact for patients in a medical practice or department. You will greet patients, coordinate efficient patient flow, verify insurance, register patients, and collect co-pays and Time-of-Service payments.

You will schedule appointments, prepare requisitions for tests, update demographic and insurance information, and support initiatives to improve the patient experience.