Patient Care & Scheduling Coordinator

Talentify; Morgantown (WV); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, and optimize provider schedules for efficiency and quality care.

Responsibilities include verifying insurance, maintaining EMR data, coordinating with clinical staff, and assisting with patient retention efforts. A high school diploma and strong organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows and prep patients for visits.
• Verify insurance eligibility and patient demographics; accurately enter and maintain information in EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly to patients.
• Prepare patient charts and required documentation in advance of visits to support efficient flow.
• Collect and document charges, co-pays, and payments into EMR; allocate balances and support claim preparation.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust to support efficient flow.
• Proactively communicate wait times and next steps to maintain positive experience.
• Coordinate with clinical and optical teams for smooth transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach.
• Assist in maintaining an organized, clean front office environment.
• Perform other duties as needed by Practice Manager/Optometrist.

Skills

Organizational skills

Communication

Team collaboration

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, and optimize provider schedules for efficiency and quality care.

Responsibilities include verifying insurance, maintaining EMR data, coordinating with clinical staff, and assisting with patient retention efforts. A high school diploma and strong organizational skills are essential.