Patient Care Coordinator & Scheduling Specialist

Advocate Health; Manitowoc (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Advocate Health is seeking a friendly administrative assistant to greet patients, collect co-pays, and manage schedules. The role involves coordinating appointments, travel, and meetings, plus data entry and basic reporting.

You will assist with patient records, referrals, and administrative tasks in a healthcare setting. Candidates typically have 1 year of scheduling/customer service experience, strong organizational skills, and proficiency with Microsoft Office; excellent communication is

Qualifications

• High school diploma or equivalent required.
• Typically 1 year of scheduling, customer service, and clerical support experience.
• Proficient with Microsoft Office and data entry in databases/spreadsheets.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and build rapport with patients and staff.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner and collects insurance co-payments.
• Schedules and maintains calendar of appointments, meetings, and travel, coordinating related details.
• Enters patient information into the computer system and coordinates with physician offices as needed.
• Answers and screens telephone calls, triages clinical inquiries, and resolves problems.
• Assembles and distributes patient medical records and coordinates with Medical Records.
• Generates and distributes basic reports and updates existing ones as required.
• Manages mail and department documents and operates standard office equipment.
• Processes referrals and follow-ups for authorizations; handles patient registration.
• May assist with billing/reimbursement forms and data gathering for reports.

Skills

Scheduling

Customer service

Multi-tasking

Attention to detail

Written and verbal communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Advocate Health is seeking a friendly administrative assistant to greet patients, collect co-pays, and manage schedules. The role involves coordinating appointments, travel, and meetings, plus data entry and basic reporting.

You will assist with patient records, referrals, and administrative tasks in a healthcare setting. Candidates typically have 1 year of scheduling/customer service experience, strong organizational skills, and proficiency with Microsoft Office; excellent communication is