Patient Services & Scheduling Coordinator

Greater Baltimore Medical Center, Inc.; United States; On-site; USD 24,000 - 35,000; Full time

Job summary

Greater Baltimore Medical Center, Inc. is seeking a patient access/entry role to handle high-volume calls, schedule appointments, verify insurance, and assist patients with MyChart registrations. The position emphasizes accurate data entry, strong customer service, and adherence to GBMC policies.

Responsibilities include greeting visitors, processing registrations, and coordinating with providers to ensure timely care. A high school diploma and 6 months of related experience are required.

Qualifications

• High School or GED equivalency.
• 6 months of related experience.
• Strong customer service skills.
• Knowledge of medical terminology preferred.
• Written and oral communication skills.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and telephone calls; relays information per policies and procedures; provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments and perform data entry of patient demographics and insurance.
• Verify insurance information and obtain referrals if necessary prior to visit.
• Assist patients with registering for MyChart.
• Manage high volume of telephone calls and route to providers for review.
• Address all telephone messages by end of day.
• Perform (pre) registration and confirmation of appointments before service date.
• Check in patient, verify insurance, collect and scan IDs and insurance cards.
• Manage referral work queues and attach referrals to appointments.
• Process incoming faxes and route results to appropriate staff.
• Scan incoming medical records to patient MRN.
• Respond to In basket messages from patients and providers; close out daily.

Skills

Customer service skills

Medical terminology

Written and oral communication

Arithmetic calculations

Organize and prioritize tasks

Multitask and phone volume management

Education

High School or GED equivalency

Tools

EPIC

MyChart

Job description

Greater Baltimore Medical Center, Inc. is seeking a patient access/entry role to handle high-volume calls, schedule appointments, verify insurance, and assist patients with MyChart registrations. The position emphasizes accurate data entry, strong customer service, and adherence to GBMC policies.

Responsibilities include greeting visitors, processing registrations, and coordinating with providers to ensure timely care. A high school diploma and 6 months of related experience are required.