Patient Experience & Scheduling Specialist

Greater Baltimore Medical Center, Inc.; United States; On-site; USD 24,000 - 35,000; Full time

Job summary

Greater Baltimore Medical Center, Inc. is seeking an organized front desk/administrative professional to support patient access and scheduling.

You will greet visitors, answer calls, verify insurance, enter demographics, and assist with MyChart registration, ensuring a smooth patient flow. Qualifications include high school diploma or GED, at least 6 months of related experience, and strong written and verbal communication skills.

Qualifications

• High school or GED equivalent required.
• Prior experience in customer service preferred in healthcare.
• Must have strong written and verbal communication skills.

Responsibilities

• Receives and screens visitors and telephone calls, guiding to policies.
• Schedules patient appointments and enters demographic and insurance data.
• Verifies insurance information and referrals as needed prior to visits.
• Assists patients with registering for MyChart.
• Manages high volume of telephone calls and routes messages to providers.
• Performs pre-registration and confirmation of appointments.
• Checks in patients and collects/scans IDs and insurance cards.
• Manages referral work queues and incoming faxes.

Skills

Customer service

Medical terminology

Written and oral communication

Arithmetic calculations

Organize and prioritize tasks

Manage high phone volume

Education

High School or GED equivalency

Job description

Greater Baltimore Medical Center, Inc. is seeking an organized front desk/administrative professional to support patient access and scheduling.

You will greet visitors, answer calls, verify insurance, enter demographics, and assist with MyChart registration, ensuring a smooth patient flow. Qualifications include high school diploma or GED, at least 6 months of related experience, and strong written and verbal communication skills.