Patient Services & Scheduling Coordinator

Greater Baltimore Medical Center (GBMC); Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC in Towson, MD seeks a detail-oriented clerical associate to support practice operations. Under limited supervision, you will greet patients, manage telephone calls, schedule appointments, register patients, and collect copays, ensuring accurate data entry and compliance with policies.

This role requires high school equivalency, ~6 months related experience, and strong customer service, communication, and arithmetic skills.

Qualifications

• High School or GED equivalency required.
• 6 months of related experience required.
• Customer service skills preferred.
• Knowledge of medical terminology preferred.
• Strong written and oral communication skills.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and high phone volume.

Responsibilities

• Receive and screen visitors and telephone calls, relaying information per policy.
• Schedule patient appointments and enter demographic and insurance data.
• Verify insurance and obtain referrals as needed.
• Assist patients with MyChart registration.
• Manage high volume of telephone calls and route to providers.
• Check in patients and collect/scan IDs and insurance.
• Process referrals, attach to appointments, and route faxes.
• Scan medical records to patient MRN and respond to messages.
• Collect co-pays and balances; perform simple arithmetic.
• Support scheduling diagnostics per payer restrictions.
• Obtain referrals and preauthorization via calls/e-requests.
• Other duties as assigned.

Skills

Customer service skills

Knowledge of medical terminology

Written and oral communication

Arithmetic

Organize and prioritize tasks

Phone volume management

Education

High School or GED equivalency

Job description

GBMC in Towson, MD seeks a detail-oriented clerical associate to support practice operations. Under limited supervision, you will greet patients, manage telephone calls, schedule appointments, register patients, and collect copays, ensuring accurate data entry and compliance with policies.

This role requires high school equivalency, ~6 months related experience, and strong customer service, communication, and arithmetic skills.