Patient Services & Scheduling Coordinator

GBMC HealthCare; Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare is seeking an administrative support representative to assist practice operations. Responsibilities include greeting visitors, answering calls, scheduling appointments, and collecting copays.

The role requires HS diploma or GED, basic arithmetic, and strong communication skills. Experience in medical terminology is preferred, with emphasis on multi-tasking in a busy clinic setting.

Qualifications

• Customer service skills required.
• Knowledge of medical terminology preferred.
• Strong written and oral communication abilities.
• Ability to perform non-complex arithmetic.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and calls; relays information per policy.
• Schedules patient appointments and enters patient demographic and insurance data.
• Verifies insurance details and obtains referrals as needed.
• Registers patients for MyChart and manages high volume of calls.
• Processes co-pays, form fees, and payments; performs simple arithmetic.
• Coordinates pre-authorization for procedures by contacting insurers.

Skills

Customer service

Medical terminology

Written & oral communication

Arithmetic

Organization

multitasking

Education

High School or GED equivalency

Job description

GBMC HealthCare is seeking an administrative support representative to assist practice operations. Responsibilities include greeting visitors, answering calls, scheduling appointments, and collecting copays.

The role requires HS diploma or GED, basic arithmetic, and strong communication skills. Experience in medical terminology is preferred, with emphasis on multi-tasking in a busy clinic setting.