Patient Services & Scheduling Coordinator

Penn Medicine, University of Pennsylvania Health System; Radnor (Delaware County); On-site; USD 23,000 - 32,000; Full time

Job summary

Penn Medicine's Patient Services Associate role at Radnor supports patient-focused care across departments. You will manage arrivals, calls, scheduling, insurance updates, and front-end duties in a fast-paced clinic environment.

Requirements include a high school diploma and 2+ years in medical office or customer service. Knowledge of EMR systems and a commitment to service excellence are essential.

Qualifications

• H.S. Diploma/GED.
• 2+ years of medical office experience, or 2 years of customer service experience.
• Advanced degrees (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

Responsibilities

• Assists in patient arrival/departure, manages calls and inquiries, coordinates appointments, updates insurance/billing information, and performs point-of-service activities.
• Executes arriving/departing activities, collects copays, verifies insurance, updates EMR, and completes checkout procedures.
• Issues referrals and obtains pre-authorizations for patients as required and per protocol.
• Ensures compliance with applicable federal, state, and local regulatory standards.

Skills

Customer service

Phone handling

Education

H.S. Diploma/GED

Tools

EMR systems

Job description

Penn Medicine's Patient Services Associate role at Radnor supports patient-focused care across departments. You will manage arrivals, calls, scheduling, insurance updates, and front-end duties in a fast-paced clinic environment.

Requirements include a high school diploma and 2+ years in medical office or customer service. Knowledge of EMR systems and a commitment to service excellence are essential.