Patient Services Specialist — Outpatient Surgical Admin

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate to support the practice and department at Hospital of the University of Pennsylvania. You will handle patient arrivals, calls, appointment scheduling, and EMR updates to ensure efficient operations.

The role requires 2+ years in a medical office or customer service setting and an HS Diploma/GED. Training and a patient-centered environment are emphasized within a leading academic medical center.

Qualifications

• 2+ years of medical office experience, or 2 years of customer service experience.
• Advanced degrees may be considered in lieu of experience.

Responsibilities

• Patient arrival and departure activities; managing patient calls and inquiries.
• Schedule patient appointments and update EMR with visit details.
• Collect copays and finalize check-out procedures; assist in front-end operations.

Skills

Customer service

Patient-focused care

Education

H.S. Diploma/GED

Job description

Penn Medicine is seeking a Patient Services Associate to support the practice and department at Hospital of the University of Pennsylvania. You will handle patient arrivals, calls, appointment scheduling, and EMR updates to ensure efficient operations.

The role requires 2+ years in a medical office or customer service setting and an HS Diploma/GED. Training and a patient-centered environment are emphasized within a leading academic medical center.