Patient Services Associate: Front Desk & Care Coordination

Penn Medicine, University of Pennsylvania Health System; Radnor (Delaware County); On-site; USD 36,000 - 56,000; Full time

Job summary

Penn Medicine Radnor is seeking a Patient Services Associate to support patient flow and front-desk operations in a busy clinic. You will handle calls, schedule appointments, verify insurance, collect payments, and help patients navigate the EMR system.

The role requires a high school diploma and 2+ years of medical office or customer service experience. We offer a collaborative environment, comprehensive benefits, and opportunities to grow within the Clinical Practices of University of

Qualifications

• HS Diploma/GED required.
• 2+ years of medical office or patient service experience.
• Advanced degree may be considered in lieu of experience.

Responsibilities

• Assist with patient arrival and departure activities and check-out procedures.
• Answer phones, handle patient requests, and route messages in EMR.
• Schedule patient appointments per protocol and confirm changes.
• Collect copays and verify insurance information.
• Communicate wait times and patient flow to the supervisor.
• Obtain referrals and pre-authorizations as required.

Skills

Customer service

Communication skills

Education

HS Diploma/GED (Required)

Advanced degree may be considered in lieu of experience

Job description

Penn Medicine Radnor is seeking a Patient Services Associate to support patient flow and front-desk operations in a busy clinic. You will handle calls, schedule appointments, verify insurance, collect payments, and help patients navigate the EMR system.

The role requires a high school diploma and 2+ years of medical office or customer service experience. We offer a collaborative environment, comprehensive benefits, and opportunities to grow within the Clinical Practices of University of