Patient Services Associate: Scheduling & Front Desk

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate to support a patient-focused practice, schedule appointments, collect copays, and manage front-end activities. The role emphasizes high-quality care, accurate EMR documentation, and responsive patient interactions in a hospital setting.

Responsibilities include answering calls, updating patient information, and coordinating with billing and insurance to ensure smooth patient experiences. Strong communication and teamwork are essential.

Qualifications

• H.S. Diploma/GED.
• 2+ years in medical office or 2 years in customer service.
• Experience with EMR and billing processes.

Responsibilities

• Assist patient flow and front-end operations.
• Manage patient calls, schedule appointments, collect co-pays.
• Update insurance and billing information, process check-out.
• Ensure regulatory compliance and accurate records.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Tools

EMR (Electronic Medical Records)

Job description

Penn Medicine is seeking a Patient Services Associate to support a patient-focused practice, schedule appointments, collect copays, and manage front-end activities. The role emphasizes high-quality care, accurate EMR documentation, and responsive patient interactions in a hospital setting.

Responsibilities include answering calls, updating patient information, and coordinating with billing and insurance to ensure smooth patient experiences. Strong communication and teamwork are essential.