Patient Services & Scheduling Coordinator

byu; Provo (UT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) contributions

Generous vacation and sick time

13 paid holidays

Employee assistance program

Tuition benefits

Free on-campus parking

Free UTA passes

Store discounts

Job summary

Brigham Young University (BYU) is seeking an Office Specializations Assistant to support the Student Health Center as the first point of contact. You will greet, schedule, check-in, and verify demographics and insurance information for students, contributing to a welcoming and efficient care environment.

The role emphasizes patient interaction, accurate data handling, and clear communication with providers and departments while maintaining a clean, organized front desk and routing tasks as

Qualifications

• Two years of front-office experience with frequent direct interaction with clients or patients.
• Confident and courteous phone skills, with the ability to give clear directions and schedule appointments smoothly.
• Friendly, professional demeanor with excellent interpersonal and communication abilities.
• Highly organized with strong attention to detail.
• Strong computer skills, including scheduling, word processing, and accurate data entry.

Responsibilities

• Schedule appointments using provider-specific guidelines across in-person, phone, and online systems.
• Welcome and check-in patients, assess needs, and create a positive first impression.
• Verify and update patient demographics, insurance, and HIPAA-related information.
• Assist patients with required forms and explain insurance and billing procedures.
• Check patients in efficiently, guide next steps, and reschedule when needed.
• Collect and process payments for services using secure procedures.
• Maintain knowledge of clinic services and policies to help patients select appropriate care.
• Provide front-line customer service in person and via phone/text while keeping reception welcoming.

Skills

Front-office experience

Phone skills

Interpersonal communication

Organization

Computer skills

Tools

EMR systems

Scheduling software

Job description

Brigham Young University (BYU) is seeking an Office Specializations Assistant to support the Student Health Center as the first point of contact. You will greet, schedule, check-in, and verify demographics and insurance information for students, contributing to a welcoming and efficient care environment.

The role emphasizes patient interaction, accurate data handling, and clear communication with providers and departments while maintaining a clean, organized front desk and routing tasks as