Patient Services & Scheduling Specialist

Jobtailor; Provo (UT); On-site; USD 34,000 - 42,000; Full time

Job summary

Intermountain in Provo, UT is seeking a Patient Service Representative to be the first point of contact for patients and caregivers. You will schedule visits, verify insurance, and manage registrations with a focus on privacy and professional patient interaction.

The role emphasizes accurate EMR documentation, billing support, and collaboration with care teams to connect patients with the right services. Experience in customer service and EMR systems is beneficial.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI).
• High school diploma or GED preferred.
• One year of customer service experience involving interactions with customers in person and by phone (preferred).
• Billing and collections experience (preferred).
• Computer literacy using electronic medical records (EMR) systems and other relevant software (preferred).
• Multilingual abilities (preferred).
• Ability to see and read information, labels, documents, and monitors.
• Ability to verbally communicate and hear and understand spoken information.
• Manual dexterity for frequent computer use and handling supplies/equipment.
• May assist patients into/out of the clinic.

Responsibilities

• Serve as the first connection between Intermountain and patients.
• Establish collaborative relationships with patients and fellow caregivers.
• Provide courteous and professional connections by phone, in person, or via secure messaging.
• Identify and resolve patient intake and care needs.
• Document phone calls accurately and completely in the EMR.
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating demographic information.
• Obtain insurance cards, identification, and required signatures.
• Verify insurance coordination of benefits and handle pre-certification/prior authorization as needed.
• Assist patients with forms for regulatory and billing needs.
• Scan paperwork and educate patients on financial assistance.
• Request, receive, and process patient payments.
• Maintain current knowledge of responsibilities and clinic procedures through dashboards, work queues, communications, and meetings.

Skills

Customer Service

EMR Proficiency

Interpersonal Skills

Billing & Collections

Multilingual

Education

High School Diploma or GED

Tools

EMR Systems

Job description

Intermountain in Provo, UT is seeking a Patient Service Representative to be the first point of contact for patients and caregivers. You will schedule visits, verify insurance, and manage registrations with a focus on privacy and professional patient interaction.

The role emphasizes accurate EMR documentation, billing support, and collaboration with care teams to connect patients with the right services. Experience in customer service and EMR systems is beneficial.