Patient Experience & Scheduling Specialist

Intermountain Healthcare; Provo (UT); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Healthcare in Utah Valley Hospital (Provo) is seeking a Part-time Patient Service Representative to be the first contact with patients, handling intake, scheduling, and registration. You will greet and assist patients, verify information, and support billing workflows in a patient-centered environment.

The role requires strong customer service experience, basic computer skills, and the ability to protect PHI.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients by confirming, entering, and/or updating all required demographic data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms; verifies information on accounts as needed.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI privacy protection

Education

High school diploma

Tools

EMR systems

Job description

Intermountain Healthcare in Utah Valley Hospital (Provo) is seeking a Part-time Patient Service Representative to be the first contact with patients, handling intake, scheduling, and registration. You will greet and assist patients, verify information, and support billing workflows in a patient-centered environment.

The role requires strong customer service experience, basic computer skills, and the ability to protect PHI.